In business, having a lot of debt can mean a lot of trouble. Late payments from customers are definitely one of the main sources of frustration amongst business owners. Having many debts and delinquent accounts can negatively impact cash-flow and ultimately the growth and stability of a business. Not to mention the fact that tracking down evasive debtors can cost you more money in the long run.

To combat this problem, most companies often hire a commercial debt collector to recover all or part of any unpaid debts. The use of a commercial debt collector can prove in the long term to be a cheaper option instead of doing it yourself.

With a list of active mercantile agencies specializing in collecting debts, looking for the best one can very tricky.

So, if you’re looking for a reputable debt collector that could effectively bring all of your customer debt problems to an end, here are tips on finding the best debt collection agency:

1. Check every mercantile agencies track record

While there are many debt recovery agencies trying to compete with each other to gain clients such as yourself, remember that every agency has its own specialty. Which means no matter what type of business you have, you will always have an agency that is highly compatible with your line of trade. To know which is the best agency for you, try to look for an agency with an established track record of successful collections in your industry. You can also ask several questions to know if they’re well-versed in the jargon exclusive to your industry, or any specific rules or regulations concerning your business operations.

2. Gauge there level of industry experience

Being a successful debt collection agency generally requires many years’ experience handling both complex and high-volume debt files and knowing ins and outs of dealing with debtors. When looking for a suitable debt recovery partner, make certain they have been in business for a considerable number of years. This way you can have reassurance that they have a long standing track record of delivering a high quality service and success. Results. Visit their official website and see if they have an “About Us” page, where you can learn more about the agency that you’re potentially going to hire, especially their history and other relevant details.

3. Look for an agency that provides comprehensive reporting

As the client, it is essential for you to have the functionality to track the performance of your selected agency. Debt recovery is a challenging job, and you need to assess how successful the chosen agency when it comes in collecting your customer debts. A good debt recovery agency should be able to provide you comprehensive reports such as recovery rate, age of the debt, comparison reports and even reports concerning litigation cases.

4. Pick an agency with a “No Collection, No Commission” policy

When looking for an agency make sure that the one selected is “no collection, no commission” based agency. This is important as you can avoid certain charges such as a penalty fee for difficult debtors or any other hidden costs that may be added. A good “no collection, no commission” agent should only charge a contingency fee when they do manage to successfully recover any portion of the debt owed. Generally speaking those agencies with this policy is a good sign that they are confident in their overall skills and ability to recover debt.

5. Ask if they use modern technology and methods in collecting debts

Aside from the aforementioned track record, you can also ask for any debt collection software and tools that they use so that you can have a rough idea of how they will specifically retrieve your money. Evaluate the agency by determining whether they can provide versatile payment options for the debtor, as well as how they train their employees in practicing that art of debt collection and keeping up to date with industry information.

Please utilize these tips to find a great debt collection agencies which in turn will reduce your stress when it comes to recovering your debts!

Brodie Collection Services is a full service agency offering a multitude of services and is one of Australia’s leading debt collection firms. With offices in Melbourne, Adelaide and Brisbane we can assist with all your debt collection & recovery, legal support services and credit risk management requirements.

Visit to find out more about the debt collection services that are offered by Brodie Collection Services or call us on 1300 276 343.